OMD Go

OMD Go is an application used by dispatchers and team leaders. it contains several perspectives:

• Trip Perspective
• Agenda Perspective
• Timeline Perspective
• Map Perspective
• Data Grid Perspective
• Capacity Perspective
• Control Perspective
• Call Intake Perspective
• Group Perspective
• KPI Perspective
• Operational Dashboard Perspective
• Profile Perspective
• Setup Manager Perspective
• User Permissions Perspective

Stop List Template

When the preference StopListTemplate is defined it contains the reference to the template used to render the stop layout in the stop list.

Stop List Template Mini

When the stop list is stretched it is possible to define another template different from StopListTemplate. The preference StopListTemplateMini contains the reference to the template used to render the minified stop layout in the stop list. If not defined the StopListTemplate or the standard layout will be applied.

Task Tooltip Template Name

The preference TaskTooltipTemplateName contains the name of the template that is used to overwrite the standard tooltip when hovering over stops in the timeline and in the map.

Attachment Entry Template

The preference AttachmentEntryTemplate contains the name of the template that is used to overwrite the standard attachment entry layout in the attachment list.

Avoid Resource Color

Indicates whether we want to avoid using colors to identify resources. When the preference AvoidResourceColor is set to true all the resources will have the same transparent background in the drawer, their color will be set to black in timeline and map.

Max Resource Preselect

The preference MaxResourcePreselect determines the maximum number of resources that are pre-selected when reopening OMD Go. The pre-selection is determined by the resources that were selected during the last use of OMD Go.

Street View Control

The preference StreetViewControl indicates whether the Google Maps control in the map perspective should contain the Street View functionality.

HTML Date Time Format

The preference HTMLDateTimeFormat defines the format used for any datetime values in the application.

HTML Date Format

The preference HTMLDateFormat defines the format used for any date values in the application.

HTML Time Format

The preference HTMLTimeFormat defines the format used for any time values in the application.

Email Subject Template

The preference EmailSubjectTemplate contains the name of the template used for email subject lines.

The template does not depend on the type or process flow of the task.

Control Attributes

The preference ControlAttributes contains a comma separated list of attributes representing the column names of the control table.

Import Row Limit

The preference importRowLimit limits the number of rows a user can import with the Import Wizard.

Import Selection Schema

The preference importSelectionSchema contains a prefix that is concatenated with the name of the entity we want to retrieve the mapping schema for.

Grid Row Limit

The preference gridRowLimit limits the number of rows a user can show in a grid. If the value is greater than the default, this limit is added to the list of default row limits.

Excel Export Limit

The preference ExcelExportLimit limits the number of rows the excel fill will have when exporting from grid.

Task Id Pattern

When using the OMD Call Intake perspective, users can create tasks for existing customers. The number sequence for these tasks is derived from a stored current value in combination with a customer-specific pattern stored in the preference counter.task.pattern.

The pattern can be defined according to the formatting described here.

Examples

SO-#, SO-#-001

Templates

With the preference TaskTooltipTemplateName you can define the name of a template that consists of an html template to define what the user will see when he hovers with the mouse cursor over a task in the timeline or map.

Examples

TaskToolTipTemplate

The template has to be stored under Configuration (Admin, Resellers) / Templates. Example of an HTML Template:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:output method="text" encoding="UTF-8"/>
        <xsl:template match="Data">
        <xsl:value-of select="@name" /> - <xsl:value-of     select="@accountNumber"/> - <xsl:value-of select="@city"/>
    </xsl:template>
</xsl:stylesheet>

E-Mail Communication

OMD Go offers the possibility to communicate with customers and ressources by mail. The right-click menu of a task provides the E-Mail functionality. A separate screen appears where the customers mail-address (derived from email field of the task header) is set as recipient. The BCC is automatically set with the users mail-address and the address stored in the note category that is selected. The category drop down shows all note categories that are setup for this configuration. A note category can be combined with a template that will be used to produce the E-Mail body. The temaplate can contain HTML and CSS Style attributes and has to be stored under Configuration (Admin, Resellers) / Templates.

Template Examples

Appointment confirmation

The template has to be stored under Configuration (Admin, Resellers) / Templates. Example of an HTML Template:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:output media-type="text/html" />
    <xsl:template match="/Data">
        <html>
            <body>
<p>Dear customer,</p><br/>
<p>We hereby confirm the following appointment for you:<br/>
 <span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 9, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 6, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 1, 4)" /></span>
 at
<span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 11,6)" /></span></p>
<br/>
<span style="font-weight: bold;">Order type: <xsl:value-of select="omd.domain.s4.Task/@taskType" /> </span><br/>
<span style="font-weight: bold;">Address: <xsl:value-of select="omd.domain.s4.Task/@name" />,  <xsl:value-of select="omd.domain.s4.Task/@street" />, <xsl:value-of select="omd.domain.s4.Task/@city" /></span><br/>
<span style="font-weight: bold;">Your customer number: <xsl:value-of select="omd.domain.s4.Task/@accountNumber" /></span><br/>
<p>If you have any questions about your planned customer service appointment, please contact our telephone support at: 0221 - 123456</p>
<br/>
<p>Best regards</p>
<p>Your smart services team</p><br/>
<p>* This is an automatic email, please do not reply. *</p>
            </body>
        </html>
    </xsl:template>
</xsl:stylesheet>

Appointment proposal

An appointment proposal can be used to send the customer a proposal for a planned task, which the customer can then confirm or reject. Depending on whether the appointment is confirmed or rejected by the customer, the status of the task changes to "Planned - confirmed" or "Planned - rejected". In this way, the planner can see immediately whether an appointment has been confirmed or rejected, and thus simplifies and speeds up the appointment communication with the customer. Proper status transitions has to be setup in the system to manage the passing through the different status codes (ask your OMD consultant for assistance).

The template has to be stored under Configuration (Admin, Resellers) / Templates. Example of an HTML Template:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:output media-type="text/html" />
    <xsl:template match="/Data">
        <html>
            <body>
<p>Dear customer,</p>
<p>We would like to give you the following date for the installation on <span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 9, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 6, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 1, 4)" /></span>
 at
<span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 11,6)" /> </span></p>

<span style="font-weight: bold;">Address: <xsl:value-of select="omd.domain.s4.Task/@name" />,  <xsl:value-of select="omd.domain.s4.Task/@street" />, <xsl:value-of select="omd.domain.s4.Task/@city" /></span><br/>
<span style="font-weight: bold;">Your customer number: <xsl:value-of select="omd.domain.s4.Task/@accountNumber" /></span><br/><br/>
<span style="font-weight: bold;">Your technicians on site:</span><br/>
<xsl:for-each select="omd.domain.s4.Resource">
                            <table  style="color:#000;background-color:#FFF;border-collapse:collapse;padding-bottom:5px;">
                        <tr>
                            <td style="padding:5px;border-left:solid #000;background-color:#f2f2f2;width:150px"><xsl:value-of select="@fullName" /></td>
                            <td style="padding:5px;border-left:solid #000;background-color:#f2f2f2;width:200px"><xsl:value-of select="@email" /></td>
                            <td style="padding:5px;border-left:solid #000;background-color:#f2f2f2"><xsl:value-of select="@phoneNr" /></td>
                        </tr>
                </table>
 </xsl:for-each>
<p>Please note that the planned technicians may change at short notice (e.g. due to illness).</p>
<p>The appointment is reserved for you for a week. Please give us feedback using the response fields provided:</p><br/>

<div id="confirm-wrapper">
          <xsl:variable name="taskId" select="omd.domain.s4.Task/@externalId"/>
          <table>
            <tr>
                <td>
<a id='confirm-section' class="confirm-link" status='IP-C' width="100%" href="https://{{website}}/omdservices/rs/v1/customer/task/confirm?configId={{configurationId}}&amp;taskId={{taskId}}&amp;status=IP-C&amp;authentication={{authToken}}" style="border-radius: 0px;color:#ffffff;font-weight:bold;background-color:#20998a;padding:0px;border: 10px solid #20998a;text-decoration:none;cursor:pointer;">CONFIRM</a>
                </td>
                <td></td>
                <td>
<a id='reject-section' class="confirm-link" status='IP-R' width="100%" href="https://{{website}}/omdservices/rs/v1/customer/task/reject?configId={{configurationId}}&amp;taskId={{taskId}}&amp;status=IP-R&amp;authentication={{authToken}}" style="border-radius: 0px;color:#ffffff;font-weight:bold;background-color:#bd021b;padding:0px;border: 10px solid #bd021b;text-decoration:none;cursor:pointer;">REJECT</a>
                </td>
            </tr>
        </table>
</div>
<p/>
<p>Best regards,</p>
<p>Your smart Services Team</p>
<p><i>This is an automatic email, please do not reply. </i></p>
            </body>
        </html>
    </xsl:template>
</xsl:stylesheet>

If the customer presses the confirm or reject button, a message appears in the browser that gives the customer feedback as to whether the confirmation or rejection was successful. The feedback texts can also be stored as templates under Configuration (Admin, Resellers) / Templates:

confirmationSucceeded
Example of a HTML Template:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:output media-type="text/html" />
    <xsl:template match="/Data">
        <html>
            <style type="text/css">
                .body { color:#FFF;background-color:#000; }
                .red_header { color:#F00;padding-top:15px; }
            .table1 { color:#000;background-color:#FFF;border-collapse:collapse;padding-bottom:5px; }
            .table1 th { padding:5px;border-left:solid #000;font-weight: normal; }
            .table1 td { padding:5px;border-left:solid #000;background-color:#CCC; }
            </style>
            <body>
<p>Dear customer,</p>
<p>we thank you for your feedback. The appointment has been successfully fixed for you.</p>
<p>Beste regards</p>
<p>Your Smart Services Team</p><br/>
            </body>
        </html>
    </xsl:template>
</xsl:stylesheet>

Other Templates are: confirmationFailed, confirmationPartlyFailed, rejectSucceeded, rejectFailed, rejectPartlyFailed

Automatical appointment confirmation

When a customer confirms an appointment proposal an automatic E-Mail can be sent out to inform the customer about the successful confirmation of his appointment. This has to be setup with Templates. The templates has to be stored under Configuration (Admin, Resellers) / Templates.

confirmationEmailBody
Example of a HTML Template:

<?xml version="1.0" encoding="UTF-8"?><xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"><xsl:output media-type="text/html" /><xsl:template match="/Data">
<html>
<style type="text/css">
                .body { color:#FFF;background-color:#000; }
                .red_header { color:#F00;padding-top:15px; }
            .table1 { color:#000;background-color:#FFF;border-collapse:collapse;padding-bottom:5px; }
            .table1 th { padding:5px;border-left:solid #000;font-weight: normal; }
            .table1 td { padding:5px;border-left:solid #000;background-color:#CCC; }</style>             

<body><p>Dear customer,</p>
<p>Thank you for confirming the appointment: <span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 9, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 6, 2)" />.<xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 1, 4)" /></span>
at<span style="font-weight: bold;"><xsl:value-of select="substring(omd.domain.s4.Task/@scheduled, 11,6)" /></span>.</p> 
<br/>
<span style="font-weight: bold;">Address: <xsl:value-of select="omd.domain.s4.Task/@name" />,  <xsl:value-of select="omd.domain.s4.Task/@street" />, <xsl:value-of select="omd.domain.s4.Task/@city" /></span><br/><span style="font-weight: bold;">Your Ref: <xsl:value-of select="omd.domain.s4.Task/@accountNumber" /></span><br/> <br/> <p>Best regards</p> <p>Your smart services Team</p><br/>             
</body>
</html>
</xsl:template>
</xsl:stylesheet>

confirmationEmailSubject
Example of a HTML Template:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:output media-type="text/plain" omit-xml-declaration="yes"/>
    <xsl:template match="/Data">
                <xsl:text>Thank you for your appointment confirmation</xsl:text>
    </xsl:template>
</xsl:stylesheet>