Field Service Management
Services such as repairs and maintenance are growing increasingly more important. They have already replaced products as the main source of revenue in some industries. The processing and rendering of services is continuously becoming more complex. That’s why it is vital to have an efficient planning control system running in the background and allow your staff to devote their full attention to their tasks.
This is exactly what the smart Field Service Solution OMD Go does for you. The system “knows” which staff are suitable for which order and schedules their deployment in a cost-effective manner. OMD Go not only uses data on the trip routes, but also takes into consideration a host of cost-relevant factors such as the Service Level Agreements (SLA), potential overtime, or staff qualifications.
With OMD Go, many planning processes run in the background. This means that your staff can look forward to a good and effective workday, and you can look forward to satisfied customers who receive the expected service in the set timeframe.
This intelligent Field Service Solutions additionally frees up time for your dispatchers, which they can use to respond to unexpected events.
Who Can Benefit From the Use of a Field Service Management Solution?
A Field Service Management solution offers benefits to companies with a technical field staff department of ten employees or more. The savings potential increases with each additional field staff member. The centralized planning system offers a particularly broad range of benefits. To give an example: With the use of a Field Service Management system, a dispatcher in Munich can schedule deployments in Kiel, without firsthand experience of the surroundings or distances.
What Types of Tasks Are Processed Using OMD Go?
OMD Go is a particularly popular Mobile Field Service solution in the following industries: inspection, medicine and healthcare, hygiene, construction and building materials, and delivery solutions as well as technical customer support. The system is used to in planning, processing, commissioning, installing, maintaining, repairing, fault repairing, inspecting, and risk assessment deployments.
Can the System Be Used to Plan the Deployment of External Technicians as Well?
Of course, you can integrate external service providers. The OMD Go mobile order processing can be used on all devices, which means that you don’t have to procure special hardware. You can respond quickly to changing market requirements by including external service providers into your own processes at short notice.