Tailor-Made
Collaboration
Partner with Optimize My Day for custom field service solutions tailored to your business needs. Our collaborative approach ensures solutions that not only meet but exceed your operational requirements.
Streamlined Efficiency,
Smart Savings
Enter a world of efficiency with OMD‘s AI solutions designed to reduce costs and streamline workflows. Our approach leads to improved operational health and financial savings without compromising quality.
Eco-Smart Routes,
Enhanced Operations
Leverage OMD’s green route optimization for sustainable operations. Our mobile workforce technology streamlines processes and supports sustainability goals, reducing environmental impact and improving performance.
Boosted efficiency
We optimize everything from routing and scheduling to customer interactions and mobile processes. Our high-performance cloud solution delivers the innovation you need, complete with KPI-driven dashboards and optional scenario modeling. It is easy to implement and integrates seamlessly with your existing IT setup. You can supercharge your operations right away!
Smart appointment booking
We simplify the appointment booking experience four you. Leveraging our digital process, you can send customized appointment proposals to your customers and confirm tasks instantly. Or you can hand it over to our intelligent chatbot that collects availability details and suggests feasible options that meet your criteria, for a massive 50% time reduction in appointment scheduling.
Dynamic workflows
Optimize your field operations with smart, easy-to-use workflows tailored to your unique business and asset management needs. These flexible workflows are designed to adapt quickly and efficiently, keeping your operations in sync with your evolving business needs.
Our approach is focused on empowering your mobile workforce. With streamlined tools and instant access to the information they need, they can focus on what matters most. Our solution integrates digital forms and workflows with detailed data and logic, empowering your team to deliver informed, accurate customer service.
Documents to go
Improve your operational workflow with streamlined access to critical business documents through our OMD Document Hub. Seamlessly integrated into our overall solution, this feature ensures that critical information - from maintenance schedules to historical records and miscellaneous documents - is readily available to your team for fast, informed decision-making.
And be prepared for the intelligent AI-powered OMD Searchbot that will change the way you interact with documents. Powered by AI, your teams can ask questions about all relevant documents and find appropriate answers.
At any time, on any device
OMD users can easily access the document list within OMD Go for all your entities like customers, tasks, projects, ressources and products. Just add relevant documents by drag&drop into the document list and make them available for your mobile workers in OMD Mobile.
Your mobile employees don't require additional accounts for other file systems or apps. Access is time-controlled, ensuring that only the documents relevant for the day or the service are accessible.
AI-ready
With OMD Document Hub, you are prepared for the AI-powered Document Searchbot. Our innovative technology understands the context of your task, narrowing down document searches to relevant customer, product, and service information.
Say goodbye to exhaustive document reading – ask any question and receive instant, targeted responses tailored to your needs.
Machine learning infrastructure
Our machine learning (ML) infrastructure within the OMD framework is designed to be a versatile and robust foundation, adaptable to a wide range of operational challenges. This infrastructure is at the forefront of predictive analytics, improving operational efficiency across multiple applications.
The ML system excels in predicting visit durations and material use, classifying data and images for enhanced planning and SLA fulfillment, boosting customer satisfaction, and ensuring first-time fixes.
Turning data into foresight, OMD's machine learning is ready to turn challenges into opportunities for the future.
What customers say
„The new appointment booking wizard – a gamechanger for the dispatch team. Massive time reduction of 50 % and it‘s used for the majority of appointments.“Sebastian Sommer , Branch Manager
„We operate across Europe and require efficient and seamless cross-border work practices. Utilizing OMD ensures compliant workflows. Works like a charm.“Frank Riemer, Head of Hygiene Application Services
Alen Gaspert, Managing Director„Partnering with OMD fuels our unstoppable growth. Our planners stay organized, onboarding is a breeze, and the app offers complete documentation.“
Dr. Felix Wagemann, Managing Director„OMD swiftly implements innovative ideas, enhancing processes within a few weeks, empowering us to rapidly accelerate our growth.“
