• Does the scheduling for your field service take into consideration such complex variables as travel, certification, Service Level Agreements (SLAs), and hours?
• How much tolerance is routinely available for you to meet your service level agreements?
• Do you know the real-time availability and location of your field service staff, so you can quickly fill urgent orders with a minimum of inherent costs, such as time for sitting idle and travel?

Then you might consider implementing Optimize My Day to do your scheduling with. Scheduling more efficiently increases the availability of your field service employees while reducing costs.

Optimize My Day field service scheduling offers many advantages:

• Reduces the time required for scheduling, while still retaining full control.
• Cost savings are realized through reduced travel time and fewer miles.
• Your Field Service staff can perform more tasks in less time.
• Higher customer satisfaction as a result of faster response times.
• Integration with back office ERP allows for faster billing, as well as providing a better understanding of service processes.
• Planning is automatically adjusted and optimized. For example when employees are unexpectedly unavailable due to illness.
• Automatic verification of address ensures your Field Service staff are at the correct location.

The following example shows the difference between manually scheduling field service staff, and when using Optimize My Day. This organization has 15 field service personnel and an average order time requires of 2 hours. This example shows that the same amount of billable hours can be done with one less employee, by using automated scheduling technology. Other cost savings are also realized because fewer miles are traveled, and any penalties for late service level agreements have been avoided.