References References

Optimize My Day has already helped several organizations to improve scheduling. The following companies now enjoy significant cost savings, since using Field Service Planning.

CWS Boco maakt gebruik van de geoptimaliseerde planning van CRM Alliance
CWS is a service provider for washroom areas. It took a long time for the regional staff to to schedule their workdays. CWS wanted new tender pre-orders calculated also. Dantuma is dealer of sophisticated print and fax. Scheduling urgent orders was complex and took a long time. Staff scheduling for new installations and maintenance was inefficient.

Result:
Result:
- Optimized planning by region
- Extensive reporting by occupation
- Always enough capacity for tenders
- Monitoring of availability vs. occupation
- Real-time insight into planning
- Travel and response times are reduced
- SLA times are achieved, so no need to pay contractual penalties

 

Ricoh maakt gebruik van de geoptimaliseerde planning van CRM Alliance
Sara Lee maakt gebruik van de geoptimaliseerde planning van CRM Alliance
Ricoh is a global manufacturer of printers and copiers for the business market. Manually scheduled assignments meant inefficient planning, lost revenue and higher costs . Ricoh also had difficulty responding quickly to the urgent orders.
 		 Sara Lee is a producer of various consumer products. When employees spend time with customers, an opportunity to cross-and upsell is afforded. Because too many jobs were scheduled per employee, there was no time to spend with customers, resulting in lost revenue.

Result:
Result:
- Automatic scheduling optimization
- Orders are processed promptly
- Travel times and travel distance are reduced

 
- Service staff have time to cross and up sell, via effective planning
- Routes are more evenly distributed
- Travel times and travel distance are reduced
 

 

Somati maakt gebruik van de geoptimaliseerde planning van CRM Alliance
Veenman maakt gebruik van de geoptimaliseerde planning van CRM Alliance
Somati FIE is specialised in maintenances of first aid material such as fire extinguishers, fire reels and emergency lighting. The complexity of profitable planning of national contracts with a large number of addresses in combination with several technicians was time-consuming. These contracts are planned over one year. Veenman services document copiers and scanners. The engine overseers perform maintenance and installations, but also solve urgent orders within 4 hours. Scheduling rush orders was in-efficient, and resulted in fewer jobs the engineers could service per day.

Result:
Result:
- Automatic planning of a large number of visits
- Contracts can be linked to specific technicians
- Optimization of driving time
 
 
 
- Jobs are automatically scheduled
- Rush orders are immediately allocated to available people
- Automatic adjustment of remaining priority tasks
- Engineers fulfil more service requests per day
 

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For who is Optimize My Day best suited for?

  • Planning
  • Scheduling Field Service staff
  • Scheduling installers
  • Scheduling engineers
  • Scheduling couriers
  • Logistics Planning
  • Scheduling in-home care

Optimize My Day Components